Terms and Conditions

Terms & Conditions of Use

Steps 2Wards Health

By signing up to use any services, classes, online content or resources provided by Steps 2Wards Health, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. Commitment and Refund Policy

  • You agree to give 100% commitment to your sessions and participation with Steps 2Wards Health.

  • Money-back guarantee: If you are unhappy with our service after 2 weeks, you are entitled to a full refund (except for Pole Walking UK courses, which carry a 1-week guarantee).

  • Beyond this, all payments are non-refundable. Missed or unused sessions within the designated timeframe will be forfeited.

2. Bookings, Rescheduling and Absences

  • 24 hours’ notice is required to reschedule any personal training or class session. Sessions cancelled with less than 24 hours’ notice will be forfeited.

  • Rescheduling can be done by emailing info@steps2wardshealth.co.uk. For same-day changes, please call or text:

    • Billy: 07530 706258

    • Jayne: 07793 024068

  • Rescheduled sessions must be used within one month unless otherwise agreed.

  • In the event we need to cancel a session (e.g., due to illness), we will always aim to reschedule at a mutually convenient time.

  • Long-term absences (e.g. illness, injury, pregnancy) will be managed fairly on a case-by-case basis.

3. Classes and Memberships

  • We cannot guarantee space in classes. Sessions must be booked in advance; drop-ins may not be accommodated.

  • All personal training and class packages require a minimum 3-month commitment.

  • One month’s notice is required to cancel memberships after your minimum term. Notify us via info@steps2wardshealth.co.uk and await confirmation.

  • We reserve the right to adjust fees with 1 month’s notice, reflecting changes in costs and inflation.

4. Group Communications & Participation (WhatsApp/Facebook)

As part of some programmes or challenges, we may invite you to join a WhatsApp or Facebook group to enhance your experience and boost accountability.

  • These groups are entirely optional.

  • If you join, please be aware:

    • In WhatsApp, your name, profile image, and phone number will be visible to other group members.

    • In Facebook, your name and profile image may be visible depending on your privacy settings.

  • If you prefer not to share your information, you are free to decline the invite.

5. Use of Photos & Videos

We occasionally take photos or video footage during classes or events for promotional purposes (e.g. on social media, flyers, or our website).

  • We will always aim to notify groups when filming or photography is taking place.

  • If you do not wish to be included, please let the instructor know in advance. Your preference will always be respected.

6. Communication and Support

  • For questions related to training or nutrition, email us or message the Steps 2Wards Health Facebook page.

  • We respond during normal working hours and aim to reply as soon as possible.

  • Messages sent outside of working hours may not be seen until the next working day.

7. Health, Safety and Responsibility

  • Arriving late may reduce your workout time. Arrivals over 10 minutes late for a class may be refused entry for safety reasons.

  • We cannot guarantee specific results. Your progress depends on your effort both in and out of sessions.

  • You acknowledge the risks involved in participating in exercise or rehabilitation and agree that we are not liable for injuries unless caused by our gross negligence.

  • If you have been advised to seek medical advice and choose not to follow it, this is at your own risk.

8. Data, Privacy & Records

  • Your contact and health details will be securely stored. Health records are retained for a minimum of 8 years, in accordance with legal requirements.

  • Please see our Privacy Policy for full details on how we collect, store and use your personal data.

  • By using our services, you acknowledge and accept these terms.

9. Website & Online Conduct

By accessing www.steps2wardshealth.co.uk, you agree not to:

  • Violate any law or regulation.

  • Transmit or distribute viruses, spam, or malicious code.

  • Post or upload content that is defamatory, offensive, obscene, discriminatory, or infringing on others’ rights.

  • Interfere with the site’s operation or attempt unauthorised access.

We reserve the right to suspend or remove access at our discretion if these rules are broken.

10. Updates

We may revise these terms from time to time. Continued use of our services or website after changes are made indicates your acceptance of the updated terms.

Contact

If you have any questions, please email: info@steps2wardshealth.co.uk
By continuing to use our services or website, you confirm that you have read and accepted these terms.