Last Updated: 22 July 2025
This Privacy Policy explains how Steps 2Wards Health (“we”, “our”, “us”) collects, uses, stores, and shares your personal data when you use our services — including our website https://steps2wardshealth.co.uk, in-person or online programmes, email communications, and related tools or groups.
By accessing our services, you agree to the terms of this policy and consent to our use of your personal data as described below.
1. What Information We Collect
We may collect:
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Contact details: name, email address, phone number
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Medical information: relevant details you provide to ensure safe participation in our sessions
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Payment details: for processing bookings
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Account data: if you register for services or create a profile
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Usage data: including browser type, IP address, cookies, and activity logs
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Image/media: where relevant (see section 6)
Some of this is collected directly from you (e.g. when you fill out a form or register), and some automatically (via cookies or usage tracking tools).
2. How We Use Your Information
We use your data to:
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Provide and manage services you’ve signed up for
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Communicate with you about bookings, updates, and offers (you can opt out at any time)
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Ensure safety and suitability for participation in sessions
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Improve our services, website, and marketing
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Comply with legal or safeguarding obligations
We never sell your data.
3. Sharing Your Information
We may share your data with:
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Trusted third-party providers (e.g. booking software, email platforms, payment processors)
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Group participants if you choose to join a WhatsApp or Facebook group (see section 7)
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Legal authorities where required by law or to protect our rights
We only share the minimum necessary, and always with appropriate safeguards.
4. Data Storage & Security
We store your data on secure, password-protected systems with industry-standard encryption. Data is only kept for as long as necessary for the purpose it was collected. You can request access, correction, or deletion of your data by emailing us at info@steps2wardshealth.co.uk.
5. Cookies & Analytics
Our website uses cookies and may use analytics tools (e.g., Google Analytics) to understand how visitors use our site. You can manage or disable cookies via your browser settings. For full details, see our [Cookie Policy].
6. Image & Media Usage
We may occasionally take photos, videos, or screenshots during sessions or events for promotional use on our website, social media, or marketing materials.
If you do not wish to appear in any media, you must notify the instructor before attending the session or programme. We will always request explicit parental consent for minors.
7. Optional Group Participation (Facebook or WhatsApp)
Some challenges or programmes may include access to a WhatsApp or Facebook group for support, accountability, or enhanced experience. This is optional.
If you choose to join:
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Your name and profile picture will be visible to other group members.
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On WhatsApp, your mobile number will also be visible.
You are free to decline the invitation and still fully participate in the main service outside the group.
8. Your Rights
You have the right to:
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Access, update, or correct your data
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Withdraw consent or object to data use
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Request deletion of your personal data
We will respond to such requests within a reasonable timeframe, unless we are required by law to retain certain information.
9. Minors’ Privacy
Our services are not directed at children under 16. We do not knowingly collect data from children without parental consent. If you believe we have collected information from a minor, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via our website or by email. Please check back periodically to stay informed.
11. Contact Us
For questions, data access, or privacy concerns, contact:
📧 info@steps2wardshealth.co.uk